Shipping Policy

Last updated: Feb 27, 2025

Shipping Information

How long does shipping take? (Canvas)

Shipping times depend on your location and are as follows:

United States: 2-5 business days
Spain: 2-3 business days
Germany: 2-5 business days
United Kingdom: 2-3 business days
European Countries: 2-5 business days
Australia: 3-6 business days
Canada: 2-5 business days
EFTA/Northern Europe: 5-10 business days
Rest of the World: 10-30 business days

Note: Shipping to Alaska, Hawaii, Puerto Rico, and unincorporated territories of the United States may take an additional 7-12 business days.

How long does shipping take? (Clocks)

Shipping times depend on your location and are as follows:

United States: 2-5 business days
Canada: 10-30 business days
Rest of World: 10-30 business days

Note: Shipping to Alaska, Hawaii, Puerto Rico, and unincorporated territories of the United States may take an additional 7-12 business days.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the carrier’s website. If you have trouble accessing your tracking information, feel free to contact our support team.

Do you offer international shipping?

Yes, we offer international shipping to many countries. Shipping rates and delivery times vary based on the destination. At checkout, you will see the available shipping options for your location.

Please note: International orders may be subject to customs fees or taxes, which are the responsibility of the customer.

What are the shipping costs?

Shipping costs are calculated based on your order size, weight, and destination. The exact shipping cost will be displayed at checkout before completing your purchase.

We strive to keep our shipping rates competitive while ensuring that your items arrive safely and securely.

What should I do if my order is delayed?

If your order is delayed, please:

Check your tracking information for updates from the carrier.
If there is no movement or you have concerns, contact us with your order number.
We will investigate the issue and work with our shipping partners to resolve it.

Note: Occasionally, delays can occur due to unforeseen circumstances such as weather conditions, customs processing, or carrier disruptions.

Packaging Details

How are the canvases packaged?

Each canvas is carefully sealed in plastic wrap and packaged in a sturdy, hard cardboard box to ensure it arrives in perfect condition.

We use 28% less cardboard than the industry standard, contributing to a more sustainable packaging approach.
Our custom boxes are made from recycled materials and designed to fit each product size precisely.
Specialized machinery helps minimize excess tape, plastic, and packaging materials, making our process eco-friendly and efficient.

How are the clocks packaged?

The clocks are packaged in recyclable cardboard boxes with a folded insert that stabilizes and protects the product during shipment.

Additional Information

We are not responsible for delays caused by customs processing or carrier issues.
Shipping times may be affected during holidays and peak seasons.
If you entered an incorrect shipping address, please contact us immediately to correct it before your order ships.

For any shipping-related inquiries, please contact us at g.galarino@gmail.com