Galarino Return and Refund Policy

At Galarino, we take pride in the quality and craftsmanship of our prints and canvases. Since all our products are custom-made to order, our return and refund policy is designed to efficiently handle any issues that may arise.

What is your return policy?

Due to the custom nature of our products, we do not accept returns unless the product arrives damaged or defective.

If this happens, please contact us within 30 days of receiving your order with:

Your order number
Photos of the damage or defect

We will either offer a replacement or refund based on the situation.
Note: Personalized or custom items are not eligible for return unless they arrive damaged.

How do I return or exchange an item?

To initiate a return or exchange for a damaged or defective item:

Email us at g.galarino@gmail.com within 30 days.
Include a photo of the issue and your order number.
We will provide return instructions and arrange for a replacement or refund.

Please ensure the item is in its original condition and packaging when returning.

Can I cancel or modify my order after placing it?

Orders can only be canceled or modified within the first 24 hours after placement, as they are processed quickly to ensure timely delivery.

If you wish to make changes, please contact us as soon as possible.
Once the order goes into production, we are unable to make any modifications or cancellations.

What should I do if my item arrives damaged or defective?

If your item arrives damaged or defective, please email us at g.galarino@gmail.com within 30 days of receiving the product.

Your email should include:

Your order number
Photos of the damage

We will work with you to resolve the issue by offering a replacement or refund. Customer satisfaction is our priority, and we will do everything possible to make it right.

Exceptions and Non-Returnable Items

As all products are made to order, we cannot accept returns or exchanges for:

Buyer’s remorse or change of mind
Incorrect ordering (e.g., wrong size or color preference)

Please review your order carefully before completing your purchase.

Refunds

If a refund is approved, it will be processed to your original payment method within 10 business days.

Processing times:

Refund times may vary depending on your bank or credit card provider.
If you have not received your refund within 15 business days of approval, please contact us at g.galarino@gmail.com.

Need Assistance?

For any questions regarding returns, refunds, or exchanges, please contact us at:
📩 Email: g.galarino@gmail.com